{"id":413,"date":"2025-11-13T08:09:30","date_gmt":"2025-11-13T08:09:30","guid":{"rendered":"https:\/\/a-isou.com\/?page_id=413"},"modified":"2026-10-26T03:03:36","modified_gmt":"2026-10-26T03:03:36","slug":"%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b8%94%e0%b8%b9%e0%b9%81%e0%b8%a5%e0%b8%a5%e0%b8%b9%e0%b8%81%e0%b8%84%e0%b9%89%e0%b8%b2","status":"publish","type":"page","link":"https:\/\/a-isou.com\/th\/customer-care\/","title":{"rendered":"\u0e01\u0e32\u0e23\u0e14\u0e39\u0e41\u0e25\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" style=\"min-height: 400px\" class=\"vc_section banner-sec background-layer row-gap-equal black-layer-30 slide-down vc_custom_1763021415738 vc_section-has-fill vc_section-o-content-middle vc_section-flex\"><div class=\"vc_row wpb_row vc_row-fluid banner-row\"><div class=\"wpb_column vc_column_container vc_col-sm-7\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading text-white fw-600 mb-20 banner-title fade-left delay3\" >Customer Care<\/h1>\n\t<div class=\"wpb_text_column wpb_content_element mb-0 text-white fade-left delay4\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_section customer-care-sec row-gap\"><div class=\"vc_row wpb_row vc_row-fluid customer-care-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-grey vc_tta-style-flat vc_tta-shape-square vc_tta-spacing-1 vc_tta-tabs-position-top vc_tta-controls-align-left\"><div class=\"vc_tta-tabs-container\"><ul class=\"vc_tta-tabs-list\" role=\"tablist\"><li class=\"vc_tta-tab vc_active\" data-vc-tab role=\"presentation\"><a href=\"#privacy-policy\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-privacy-policy\"><span class=\"vc_tta-title-text\">Privacy Policy<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#code-of-conduct\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-code-of-conduct\"><span class=\"vc_tta-title-text\">Code of Conduct<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#terms-n-conditions\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-terms-n-conditions\"><span class=\"vc_tta-title-text\">Terms and Conditions<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#cancellation-policy\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-cancellation-policy\"><span class=\"vc_tta-title-text\">Cancellation Policy<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#faq\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-faq\"><span class=\"vc_tta-title-text\">FAQ<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#refund\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-refund\"><span class=\"vc_tta-title-text\">Refund &amp; Return Policy<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#report\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-report\"><span class=\"vc_tta-title-text\">Report Abuse<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"privacy-policy\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#privacy-policy\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Privacy Policy<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Privacy Policy<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>At i-sou.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our platform.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >1. Information We Collect<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We may collect the following types of information:<\/p>\n<ul role=\"list\">\n<li>Personal Information: Name, email address, phone number, billing details, and account login information.<\/li>\n<li>Business Information: Company name, address, business registration number, and industry details.<\/li>\n<li>Transaction Data: Orders, payment details, and purchase history.<\/li>\n<li>Technical Data: IP address, browser type, device information, and cookies.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >2. How We Use Your Information<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We use your information to:<\/p>\n<ul role=\"list\">\n<li>Provide, operate, and improve our marketplace services.<\/li>\n<li>Process transactions, orders, and payments.<\/li>\n<li>Facilitate communication between buyers and sellers.<\/li>\n<li>Send important updates, notifications, or promotional offers (you may opt out anytime).<\/li>\n<li>Ensure security, prevent fraud, and comply with legal obligations.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >3. How We Share Your Information<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We do not sell or rent your personal information. However, we may share data with:<\/p>\n<ul role=\"list\">\n<li>Trusted service providers (payment gateways, logistics partners, IT services).<\/li>\n<li>Business partners or sellers when required to complete your order.<\/li>\n<li>Regulatory or legal authorities when required by law.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >4. Cookies &amp; Tracking<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser, but some features may not function properly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >5. Data Protection &amp; Security<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We implement strict technical and organizational measures to safeguard your data. While we take reasonable steps to protect your information, no system is 100% secure.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >6. Your Rights<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Depending on applicable laws, you may have the right to:<\/p>\n<ul role=\"list\">\n<li>Access, update, or correct your personal information.<\/li>\n<li>Request deletion of your data.<\/li>\n<li>Withdraw consent for marketing communications.<\/li>\n<li>Contact us with any concerns regarding your data.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >7. Third-Party Links<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >8. Changes to This Policy<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised \u201cLast updated\u201d date.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >9. Contact Us<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>If you have questions about this Privacy Policy or how your data is handled, please contact us:<br \/>\n\ud83d\udce7 Email: [<a href=\"mailto:hello.aisou@gmail.com\">hello.aisou@gmail.com<\/a>]<br \/>\n\ud83d\udcde Phone:<a href=\"tel:+66633536639\">+66 63 353 6639<\/a> (EN\/CN) |\u00a0<a href=\"tel:+66822138833\">+66 82 213 8833<\/a>\u00a0(TH)<\/p>\n<div class=\"wpb_text_column wpb_content_element contact-row-info mb-20\">\n<div class=\"wpb_wrapper\"><\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"code-of-conduct\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#code-of-conduct\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Code of Conduct<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Code of Conduct<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>At A-ISOU, we are committed to maintaining a safe, respectful, and trustworthy environment for all users.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >1. Respectful Use<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Users must interact respectfully with our platform, staff, and other users. Harassment, hate speech, discrimination, or abusive behavior is strictly prohibited.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >2. Prohibited Activities<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>You agree not to use our services to:<\/p>\n<ul role=\"list\">\n<li>Violate any applicable laws or regulations.<\/li>\n<li>Distribute harmful, fraudulent, or misleading content.<\/li>\n<li>Attempt unauthorized access to systems or accounts.<\/li>\n<li>Upload viruses, malware, or malicious code.<\/li>\n<li>Engage in spam, phishing, or impersonation.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >3. User Responsibility<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>You are responsible for all activity conducted under your account. Please keep your login credentials secure and confidential.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >4. Enforcement<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Violation of this Code of Conduct may result in:<\/p>\n<ul role=\"list\">\n<li>Suspension or termination of access.<\/li>\n<li>Removal of content.<\/li>\n<li>Legal action where necessary.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"terms-n-conditions\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#terms-n-conditions\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Terms and Conditions<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Terms and Conditions<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >1. Acceptance of Terms<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>By accessing or using https:\/\/a-isou.com\/, you agree to be bound by these Terms and Conditions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >2. Services<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>A-ISOU provides digital services and products as described on the website. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >3. Eligibility<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>You must be legally eligible to use our services in your jurisdiction.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >4. Account Security<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >5. Payments<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>All payments must be completed through approved payment methods. We are not responsible for errors, delays, or failures caused by third-party payment gateways.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >6. Intellectual Property<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>All content, branding, logos, trademarks, and materials available on A-ISOU are the property of A-ISOU unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >7. Limitation of Liability<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We are not liable for:<\/p>\n<ul role=\"list\">\n<li>Indirect or incidental damages.<\/li>\n<li>Service interruptions or downtime.<\/li>\n<li>Data loss or unauthorized access.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >8. Changes to Terms<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We may update these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any revised Terms.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"cancellation-policy\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#cancellation-policy\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Cancellation Policy<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Cancellation Policy<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >1. Order Cancellation<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Users may request cancellation of an order within 24 hours of purchase, provided the service has not been processed or delivered.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >2. Non-Cancellable Services<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Once a service has been:<\/p>\n<ul role=\"list\">\n<li>Delivered.<\/li>\n<li>Processed.<\/li>\n<li>Fully initiated.<\/li>\n<\/ul>\n<p>it cannot be cancelled.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >3. How to Request Cancellation<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">To request cancellation, contact us at: <\/span><b>hello.aisou@gmail.com<\/b><\/p>\n<p>Please include the following information:<\/p>\n<ul role=\"list\">\n<li>Order ID.<\/li>\n<li>Registered email address.<\/li>\n<li>Reason for cancellation.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >4. Approval<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>All cancellation requests are subject to approval based on the current status of the order. We will notify you of the outcome after reviewing your request.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"faq\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#faq\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">FAQ<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Frequently Asked Questions<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >1. What is A-ISOU?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>A-ISOU is a digital platform offering online services and solutions designed to improve user experience and efficiency.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >2. How do I create an account?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Click on the Sign Up button, fill in your details, and verify your email address.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >3. Is my data safe?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Yes. We use industry-standard security measures to protect user data and privacy.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >4. How can I contact support?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>\ud83d\udce7 Email: <a href=\"mailto:hello.aisou@gmail.com\">hello.aisou@gmail.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >5. Can I cancel my order?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Yes. Cancellations are allowed within 24 hours provided the service has not yet started or been processed.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >6. Do you offer refunds?<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Yes. Refunds are subject to our Refund Policy.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"refund\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#refund\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Refund &amp; Return Policy<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Refund Policy<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >1. Refund Eligibility<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Refunds may be granted under the following conditions:<\/p>\n<ul role=\"list\">\n<li>The service has not been delivered.<\/li>\n<li>A duplicate payment has been made.<\/li>\n<li>A technical failure occurred on our side that prevented the service from being provided.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >2. Non-Refundable Cases<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Refunds will not be provided for:<\/p>\n<ul role=\"list\">\n<li>Completed or fully delivered services.<\/li>\n<li>User errors, including incorrect information provided during purchase.<\/li>\n<li>Change of mind after the service has been delivered.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >3. Refund Process<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">To request a refund:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email us at <\/span><b>hello.aisou@gmail.com<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide transaction details and proof of payment<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >4. Processing Time<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Approved refunds will be processed within <\/span><b>5\u201314 business days<\/b><span style=\"font-weight: 400;\">, depending on your payment provider.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"report\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><p class=\"vc_tta-panel-title\"><a href=\"#report\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Report Abuse<\/span><\/a><\/p><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"sticky-sidebar wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading fw-600 mb-35\" >Report Abuse<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We take abuse and misuse of our platform seriously.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >What You Can Report<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul role=\"list\">\n<li>Fake or misleading content.<\/li>\n<li>Harassment or abusive behavior.<\/li>\n<li>Spam or phishing attempts.<\/li>\n<li>Unauthorized access or hacking attempts.<\/li>\n<li>Illegal activity.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >How to Report<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Please contact us immediately at:<br \/>\n\ud83d\udce7 <a href=\"mailto:hello.aisou@gmail.com\">hello.aisou@gmail.com<\/a><\/p>\n<p>Please include:<\/p>\n<ul role=\"list\">\n<li>Description of the issue.<\/li>\n<li>Screenshots or supporting evidence (if available).<\/li>\n<li>Order Number.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >Response Time<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We aim to review all abuse reports within 24\u201372 hours.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading mb-10 font-20\" >Action Taken<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element text-justify\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>\nDepending on the severity of the violation, actions may include:<\/p>\n<ul role=\"list\">\n<li>Content removal.<\/li>\n<li>Account suspension.<\/li>\n<li>Permanent account ban.<\/li>\n<li>Reporting to the relevant authorities.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Customer Care Privacy PolicyCode of ConductTerms and ConditionsCancellation PolicyFAQRefund &amp; Return PolicyReport AbusePrivacy PolicyPrivacy Policy At i-sou.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our platform. 1. 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