Privacy Policy

Privacy Policy

At i-sou.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our platform.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and account login information.
  • Business Information: Company name, address, business registration number, and industry details.
  • Transaction Data: Orders, payment details, and purchase history.
  • Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our marketplace services.
  • Process transactions, orders, and payments.
  • Facilitate communication between buyers and sellers.
  • Send important updates, notifications, or promotional offers (you may opt out anytime).
  • Ensure security, prevent fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Trusted service providers (payment gateways, logistics partners, IT services).
  • Business partners or sellers when required to complete your order.
  • Regulatory or legal authorities when required by law.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser, but some features may not function properly.

5. Data Protection & Security

We implement strict technical and organizational measures to safeguard your data. While we take reasonable steps to protect your information, no system is 100% secure.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data.
  • Withdraw consent for marketing communications.
  • Contact us with any concerns regarding your data.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: [support@i-sou.com]
📞 Phone: [Insert Number]

Code of Conduct

Code of Conduct

At A-ISOU, we are committed to maintaining a safe, respectful, and trustworthy environment for all users.

1. Respectful Use

Users must interact respectfully with our platform, staff, and other users. Harassment, hate speech, discrimination, or abusive behavior is strictly prohibited.

2. Prohibited Activities

You agree not to use our services to:

  • Violate any applicable laws or regulations.
  • Distribute harmful, fraudulent, or misleading content.
  • Attempt unauthorized access to systems or accounts.
  • Upload viruses, malware, or malicious code.
  • Engage in spam, phishing, or impersonation.

3. User Responsibility

You are responsible for all activity conducted under your account. Please keep your login credentials secure and confidential.

4. Enforcement

Violation of this Code of Conduct may result in:

  • Suspension or termination of access.
  • Removal of content.
  • Legal action where necessary.

Terms and Conditions

Terms and Conditions

1. Acceptance of Terms

By accessing or using https://a-isou.com/, you agree to be bound by these Terms and Conditions.

2. Services

A-ISOU provides digital services and products as described on the website. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Eligibility

You must be legally eligible to use our services in your jurisdiction.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Payments

All payments must be completed through approved payment methods. We are not responsible for errors, delays, or failures caused by third-party payment gateways.

6. Intellectual Property

All content, branding, logos, trademarks, and materials available on A-ISOU are the property of A-ISOU unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages.
  • Service interruptions or downtime.
  • Data loss or unauthorized access.

8. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any revised Terms.

Cancellation Policy

Cancellation Policy

1. Order Cancellation

Users may request cancellation of an order within 24 hours of purchase, provided the service has not been processed or delivered.

2. Non-Cancellable Services

Once a service has been:

  • Delivered.
  • Processed.
  • Fully initiated.

it cannot be cancelled.

3. How to Request Cancellation

To request cancellation, contact us at: hello.aisou@gmail.com

Please include the following information:

  • Order ID.
  • Registered email address.
  • Reason for cancellation.

4. Approval

All cancellation requests are subject to approval based on the current status of the order. We will notify you of the outcome after reviewing your request.

FAQ

Frequently Asked Questions

1. What is A-ISOU?

A-ISOU is a digital platform offering online services and solutions designed to improve user experience and efficiency.

2. How do I create an account?

Click on the Sign Up button, fill in your details, and verify your email address.

3. Is my data safe?

Yes. We use industry-standard security measures to protect user data and privacy.

4. How can I contact support?

📧 Email: hello.aisou@gmail.com

5. Can I cancel my order?

Yes. Cancellations are allowed within 24 hours provided the service has not yet started or been processed.

6. Do you offer refunds?

Yes. Refunds are subject to our Refund Policy.

Refund & Return Policy

Refund Policy

1. Refund Eligibility

Refunds may be granted under the following conditions:

  • The service has not been delivered.
  • A duplicate payment has been made.
  • A technical failure occurred on our side that prevented the service from being provided.

2. Non-Refundable Cases

Refunds will not be provided for:

  • Completed or fully delivered services.
  • User errors, including incorrect information provided during purchase.
  • Change of mind after the service has been delivered.

3. Refund Process

To request a refund:

  • Email us at hello.aisou@gmail.com
  • Provide transaction details and proof of payment

4. Processing Time

Approved refunds will be processed within 5–14 business days, depending on your payment provider.

Report Abuse

Report Abuse

We take abuse and misuse of our platform seriously.

What You Can Report

  • Fake or misleading content.
  • Harassment or abusive behavior.
  • Spam or phishing attempts.
  • Unauthorized access or hacking attempts.
  • Illegal activity.

How to Report

Please contact us immediately at:
📧 hello.aisou@gmail.com

Please include:

  • Description of the issue.
  • Screenshots or supporting evidence (if available).
  • Order Number.

Response Time

We aim to review all abuse reports within 24–72 hours.

Action Taken

Depending on the severity of the violation, actions may include:

  • Content removal.
  • Account suspension.
  • Permanent account ban.
  • Reporting to the relevant authorities.